New to Switchn? Let’s get started with these basics.
Frequently Asked Questions
New to Switchn? Let’s get started with these basics.
About Switchn
What does Switchn do?
Switchn provides the possibility for you to buy airtime from any network in Cameroon using your preferred payment method, while enquiring no charges.
Is it really charge free?
Yes. It is completely free. There are no charges enquired in making payments. Also we don't add withdrawal charges to your payment. For example, if you want airtime for 1000frs, you will pay exactly 1000frs.
We would like to inform you that your network operator may charge you for texts for offline transactions unless you are subscribed to an SMS bundle.
Is SMS messaging free?
Your network operator may charge you for SMS texts unless you are subscribed to an SMS bundle.
Is there an android or iOS application available?
No there is none. We would provide one in the future. For now, you can use SMS or the website only.
Does Switchn sell data too?
We sell data on requests and the process is not as fast and automatic as the airtime transfer process.
In case you are wondering if there is a charge for this, this is completely free.
Artime transfers
What networks are supported?
We current support blue (CAMTEL), MTN, Orange, neXttel and Yoomee. We are trying to support all the Networks available in the future.
What are the Switchn phone numbers?
Orange: 655 15 42 48
MTN: 679 38 54 14
For security and privacy concerns, only the number that contacts us can make the payment.
So we will prefer you to contact us with the number making the payment.
Can you provide a sample text message to send?
Send 1000 to 6XXXXXXXX
Is there any advantage of using this service within the same network?
The advantage in this scenario is speed and convenience.
For example, if you want to buy yourself airtime for 1000frs, you can just send an SMS with content, "1000"; as opposed to following the airtime purchase steps of your network carrier.
How long would it take to receive airtime you buy?
It is almost instantaneous when the network conditions are good. We process your transaction immediately after we receive payment.
But it may take up to 5 minutes in bad network conditions. We will retry until it goes. But if it takes too long and we are not able to make the transaction, we would do a 100% refund.
What countries are supported?
Currently, this service only works in Cameroon but we hope to support more countries along the line.
Payments
What payment methods are available?
All mobile money payments are supported (MTN Mobile Money and Orange money).
Do payments work completely offline?
MTN Mobile Money works completely offline. But Orange Money requires you to go online to pay. We are currently working on a solution to make it completely offline.
Is there a refund policy?
We would refund 100% of your money to you if we are not able to complete your request. If you want to cancel the request, we will add a refund charge of 3% of the amount.